Best Practices

Cancellation and No-Show Policy

A cancellation and no-show policy defines the notice period required to cancel a therapy session and the fees charged for late cancellations or missed appointments.

Practice Management

Client Confidentiality

Client confidentiality is the ethical and legal obligation for therapists to protect all information shared by clients during therapy from unauthorised disclosure.

Compliance

Client Intake Process

The client intake process is the sequence of administrative and clinical steps that onboard a new therapy client, from initial contact through the first session.

Practice Management

Clinical Supervision

Clinical supervision is the formal, evaluative relationship in which an experienced therapist oversees and supports the professional development of a trainee or supervisee.

Practice Management

HIPAA Compliance for Therapists

HIPAA (Health Insurance Portability and Accountability Act) sets standards for protecting sensitive patient health information that therapists must follow.

Compliance

Informed Consent

Informed consent in therapy is the process of ensuring clients understand and agree to the nature, risks, benefits, and limits of treatment before therapy begins.

Compliance

Session Documentation

Session documentation is the process of recording clinical information from therapy sessions, including notes, assessments, and treatment updates.

Practice Management

Sliding Scale Fee Structure

A sliding scale fee structure is a tiered pricing system where therapy session fees are adjusted based on the client's household income, expanding access while maintaining practice viability.

Practice Management

Teletherapy Best Practices

Teletherapy is the delivery of therapy services through video conferencing or other digital platforms, requiring specific technical, ethical, and clinical considerations.

Practice Management

Treatment Plans

A treatment plan is a structured document that outlines a client's diagnoses, therapeutic goals, interventions, and measurable objectives to guide the course of therapy.

Assessments

Waitlist Management

Waitlist management is the structured process of screening, communicating with, and prioritising prospective therapy clients who are waiting for an available appointment slot.

Practice Management