Practice Management

Cancellation and No-Show Policy

A cancellation and no-show policy defines the notice period required to cancel a therapy session and the fees charged for late cancellations or missed appointments.

Practice Management

Client Intake Process

The client intake process is the sequence of administrative and clinical steps that onboard a new therapy client, from initial contact through the first session.

Practice Management

Clinical Supervision

Clinical supervision is the formal, evaluative relationship in which an experienced therapist oversees and supports the professional development of a trainee or supervisee.

Practice Management

Insurance Billing and Superbilling

Insurance billing covers the process of submitting claims to insurance companies for therapy reimbursement, while superbilling provides clients with documentation to seek out-of-network reimbursement.

Practice Management

Session Documentation

Session documentation is the process of recording clinical information from therapy sessions, including notes, assessments, and treatment updates.

Practice Management

Sliding Scale Fee Structure

A sliding scale fee structure is a tiered pricing system where therapy session fees are adjusted based on the client's household income, expanding access while maintaining practice viability.

Practice Management

Teletherapy Best Practices

Teletherapy is the delivery of therapy services through video conferencing or other digital platforms, requiring specific technical, ethical, and clinical considerations.

Practice Management

Waitlist Management

Waitlist management is the structured process of screening, communicating with, and prioritising prospective therapy clients who are waiting for an available appointment slot.

Practice Management